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Terms and Conditions 

    Group Leader: ___________________________________________
                                                                                                                                                                  
    Your Name: _____________________________________________
 
   Total  People in your Group:  _____    Your Ship name and Sail Date: __________                                                                                                                                                                                                                              

                                                                       Please Initial Page: 1 and Sign Page: 2

Red October USA ("The Independent USA Company") provides Travel Management and booking service to Corporations and cruise ship tourists ("The Customer") for City Tours and Shore Excursions in St. Petersburg and Moscow, Russia operated by Red October Company, St. Petersburg, Russia ("The Independent Tour Operator"). 

Red October Company ("The Independent Tour Operator") operating in St. Petersburg, Russia, provides all City Tours, Shore Excursions and services in St. Petersburg and Moscow, Russia.

Red October USA has no control of The Independent Tour Operator their Prices and their Business. Red October USA acts solely as The Customer’s agent, helping The Customer in booking of City Tours, Shore Excursions and Services.

The Customer agrees that Red October USA has no liability for any nature of death, personal injury, damage of personal property, or breach of service, which result from any act, omission, fault or negligence of The Independent Tour Operator regarding City Tours, Shore Excursions and Services.

The Customer waives the rights for all claims against Red October USA for any such damages. The Customer agrees to not hold Red October USA liable and defend Red October USA if any action is brought against Red October USA because of any injury, death, and personal property damage to The Customer or any breach of services.

All valuable personal property carried on City Tours and Shore Excursions at the risk of The Customer and should always be in The Customer’s possession.

The Customer agrees that Red October USA shall not be held liable for any loss due to weather conditions, or any Local logistical reasons resulting in Museums, Synagogues, Churches, Cathedrals or Palaces closure, or any other overpowering circumstances. Red October USA shall not be held liable for a Quality of any Evening Show or Ballet, Transportation and Tour vehicles or any results of accidents involved with the Tour vehicles during Tour. Red October USA nor The Independent Tour Operators do not have Liability Insurance policy.

Red October USA reserves the right to change itineraries of City Tours, Shore Excursions and prices appearing on this website per Independent Tour Operator's advise without prior notice to Customer.

The Customer agrees that Red October USA shall not be held liable for any loss due to weather conditions or any local logistical reasons resulting in Museums, Synagogues, Churches, Cathedrals or Palaces closure, or any other overpowering circumstances. Red October USA shall not be held liable for a Quality of any Evening Activities such as Show or Ballet.

Due to any conditions make it impossible for the Airplane to land on time or Cruise Ship to dock and disembark passengers, the City Tours and Shore Excursions will be cancelled and a 100 % full refund of Deposit will be made to The Customer.

You could purchase a less expansive than Cruise sells it's Insurance Policy thru any insurance co. like  Access America - they sell Travel insurance, vacation insurance, travel medical insurance, travel health insurance... the list goes on. And their customers buy travel insurance for many reasons. Whether for leisure or business travel, travel insurance is critical in today's uncertain world to protect your travel investment, health, belongings and vacation memories.

Payment and Cancellation Policy for cruise ship tourists.

Deposit for your City Tour or Shore Excursion is required at booking. Deposit payment to Red October USA must be made by US Funds Bank account Personal Check or by Money Order only (sorry, no Cash or Credit Cards).

BALANCE PAYMENT MATTER: All prices quoted in RO programs are calculated on the 2011 year average dollar/ruble rate of exchange basis: 1 USD = 29 rubles.  This means if you pay by credit card when RO charges you in rubles, RO shall use Central Bank of Russia current rate of exchange in the Summer 2012 BUT NOT LESS than 29 rubles for 1 dollar! In case of dollar going up, the rate of exchange we use, subject to change accordingly. You are expected to pay either by cash (US dollars, EURO or Russian rubles) or credit card like VISA, Master Card. RED OCTOBER RUSSIA does not accept American Express cards and Travelers checks.Please kindly be advised when you pay by credit cards RO charges you in rubles since you are not local resident and pay in a foreign country. When you come home, your bank charges you in dollars but you definitely lose some money on bank rate of exchange fluctuations and all bank commissions. This difference cannot be dramatic as RU uses current rate of exchange in the Central Bank of Russia the day you are paying. Also, please NOTE that your Bank will charge you a transaction and exchange fee. My recommendation is to pay cash per your Quote and then it is without any conversion and simple. You can obtain US Dollars Cash at Ship’s Pursers Desk.

Total Price, Balance Payment, any Extra charges and Money Exchange Rates are NOT Red October USA Responsibility and The Customer waives the rights for all claims against Red October USA for any Extra charges, Exchange Rate Calculations and any Payments made to The Independent Tour Operator.

100% refund of deposit will be given to The Customer, if the City Tour or Shore Excursion cancellation is made 14 days before the Cruise Initial Sail day.

Please Initial (all Customers):    _________________________________________________________________________________________________

 No refund of deposit (100% lose of Deposit), if the City Tour or Shore Excursion cancellation is made in less than 14 days of the sailing day or non-appearance at the airport or sea Port where the City Tour or Shore Excursion is booked for.

No refunds will be given for Gold Room visit, and any Evening activities such as Shows, Ballet, Opera tickets and for evening transportation. 

No refunds will be given on any City Tour or Shore Excursion for no-shows.

City Tour or Shore Excursion ticket vouchers must be returned before written Request for refunds can be made. Refund processing time is about two weeks. 

*Group size reductions (partial Group cancellations) if less than 14 days before Cruise Date: For groups where the price per person depends on the number of participants in the party there will be no Deposit refund, and no Price Reduction if some members of your group decide to cancel Tour for ANY REASON. When one or any number of persons cancels tour the Total Tour Cost of the group shall be now be divided by a lesser number of people, so it will result in a price increase for the remaining group members. This is a totally internal issue among your group members and it should be sorted out among your group members.

Please NOTE: Very Important! 

NO refund is given for NO SHOW or a partial Tour. 

Release:

In consideration of our registration to Tour in St. Petersburg, Russia, we intend to be legally bound, hereby on behalf of ourselves, our executors, heirs and assigns, and we wave and release Red October USA, LLC and all of its affiliates from any and all rights and claims such as for: damages or overpayments, Exchange rates, Bank Charges, damages of personal property, breach of service, Tours fulfillments and Tours Quality provided by local Tour Operators, damages have arising out of injuries, illness, and/or death. We represent and warrant that we are physically and mentally fit and that, as a result, able to participate, and we do hereby assume all responsibility for our own well being. We understand that we do NOT have Travel Insurance Policy from Red October, USA LLC.

 We have read and agree to this Release and Disclaimer.

(Also, could be found on www.redoctober.us)

Registrants Signatures:

 1. _________________________    
                                  
Print Name ____________________  Date ______  
         
2. _________________________     
                                 
Print Name ____________________  Date ______    
      
 3. _________________________       
                               
Print Name ____________________  Date ______           
 
4. _________________________  
                                   
Print Name ____________________  Date ______           

All Participants:    Please Print, Initial Page:1 and Sign Page:2 – Parents must sign for minors  

                       
 
(All original signatures, NO FAX's, NO PDF's) and us mail it to:   
 
Red October USA
 
1
130 Coplon Ave., Schenectady, NY 12309, USA   

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2015, Red October USA. All Rights Reserved.

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